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Overview.
This privacy policy explains how your personal information is collected, used, and disclosed by Tillow LTD.
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Personal information we collect through our website.
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Personal information we collect about you in the course of doing business with you, such as when you engage with us as a customer, potential customer, supplier, service provider, professional adviser, consultant or other third party in relation to the provision of our services and the operation of our business generally.
Contact details.
Tillow Ltd. 2-3 Stable Court, Herriard Park, Herriard, Hampshire, RG25 2PL, GB
Information we collect:
We collect or use the following personal information that you voluntarily provide to us via completion of forms on our website for dealing with requests for information, queries, complaints or claims:
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Names
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Email addresses
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Phone numbers
You can choose not to provide this information by not entering it when prompted to do so. If you do not provide us with some or all of the requested information we may not be able to provide the requested information or service to you.
Anonymous Website Usage Data.
When you access and use the website, our technology and tools may automatically collect and record certain data (which does not identify you as an individual) about your use of the website (your IP address, browser type, the make and model of the device used to view the website, unique device identifiers, the referring web page, pages visited, search terms and other information relating to your use of the website, browser or device). We also use various tracking technologies (such as cookies) to collect data about your use of and access to the website.
Third-party Automatic Data Collection.
Some embedded content on the website may be served by third-party content providers. Please note that these companies may also use cookies, pixels, tags or other similar technologies to collect data about you, both on the website and throughout the Internet. Data collection and use by those third-parties is subject to the privacy policies of those third-parties.
Cookies:
Cookies are small bits of information that may be placed on your computer by websites you visit, applications you use, or advertisements you view. Cookies alone tell us nothing about who you are.
Cookies are either:
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Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
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Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.
Cookies can also be categorised as follows:
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Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
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Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
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Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
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Targeting cookies or advertising cookies: These cookies will usually be third-party cookies, although if a user is visiting the advertising network’s own website it is technically possible these could be first party. For example, they may be placed by advertising networks to collect browsing habits in order to target relevant adverts to the user. These types of cookies are not used on this website.
You can instruct Your browser to accept or reject cookies by amending your web browser controls. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse all Cookies, our Service will utilise some Cookies.
How we use the information.
We use information held about you in the following ways:
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to carry out our obligations arising from any contracts/agreements entered into between you and us and to provide you with the information and services that you request from us;
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to process and complete business transactions and send related information, including transaction confirmation and invoices;
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to notify you about changes to our service;
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to ensure that content from our site is presented in the most effective manner for you and for your computer.
If we are not able to process your personal data whether because you do not consent, you withdraw or limit consent, or for any other reason then we will not be able to achieve the purposes listed above.
How long we keep information.
We keep your information only so long as we need it to fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.
Security of your personal data.
The security of Your Personal Data is important to Us. We follow best practices and employ encryption protocols for the receipt and storage of your data. However no method of transmission over the Internet, or method of electronic storage is 100% secure. We cannot guarantee its absolute security. However we will use strict procedures and security features to try to prevent unauthorised access.
Disclosure of your personal data:
We do not sell your personal information to any third parties, however, we may share your personal information with third parties as follows:
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Professional or legal advisors
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External auditors or inspectors
Legal requirements.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
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Comply with a legal obligation
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Protect and defend the rights or property of the Company
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Prevent or investigate possible wrongdoing in connection with the Service
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Protect the personal safety of Users of the Service or the public
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Protect against legal liability
Your rights:
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Our lawful bases for collecting or using personal information for dealing with requests for information, queries, complaints or claims is Consent - we have permission from you after we gave you all the relevant information. You have the right to withdraw your consent at any time.
Your rights are as follows:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Children’s privacy.
We respect children’s privacy. We do not target or knowingly or intentionally collect personally identifiable information from children under the age of 13. By using the website, you have represented and warranted that you are either at least 18 years of age or using the website with the supervision of a parent or guardian. If you are under the age of 13, you may not use the website. If you become aware that your child has provided us with personal information without your consent, please contact us.
Changes To Our Privacy Policy.
We reserve the right to modify this privacy policy at any time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
How to complain.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
EFFECTIVE FROM: 21ST AUGUST 2024
Our Privacy Policy.
Tillow LTD is committed to protecting your privacy when collecting and using your personal information in accordance with the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2018 EU GDPR and the 2020 UK GDPR.